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Rejects my log in credentials as invalid even tho I’ve changed passwords oodles of times. Received email about monitoring alerts but since I can’t log in I can’t take steps to protect myself. What’s up?
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Hi again,
I'm sorry I wasn't able to help, unfortunately, I do not have any more troubleshooting to offer, there are knowledgeable experts on the platform and I hope someone else will take a look at your issue.
Thanks, Sola
The issues are with my iphone
Hi again,
Sorry for the confusion, you can try this troubleshooting steps by Prince in the thread https://answers.microsoft.com/en-us/msoffice/forum/all/not-able-to-log-in-microsoft-defender-in-osx-after/fb3bceae-373a-4f41-bc14-ba0562673d6d "Let’s troubleshoot this issue together. Here are some steps you can try:
Check Internet Connection:
Ensure that your internet connection is stable.
Sometimes login issues occur due to network problems.
Update Microsoft Defender:
Make sure you have the latest updates installed for Microsoft Defender.
Go to the App Store and check for any available updates.
Restart Microsoft Defender:
Quit the Microsoft Defender app.
Reopen it and try logging in again.
Reset Microsoft Defender:
If the issue persists, you can try resetting the app.
Right-click on the Microsoft Defender icon in the Dock.
Choose Options and then Reset.
Reopen the app and try logging in.
Check System Preferences:
Go to System Preferences > Security & Privacy.
Click on the Privacy tab.
Ensure that Microsoft Defender has the necessary permissions (such as Full Disk Access)."
Let me know if it helps or not.
Hi again.
perhaps part of the reason I"m lost in your instructions is that I'm a Mac
I don’t even know how to terminate or end task and restart. Defender just seems to run in the background automatically. I never “start” it. It’s just that I’ve gotten this email with alerts, tried to look at them but seem locked out of defender/ms..
This is what I get: