Can't add pictures as new bullets in MS Word. Bad Request-Request too long

Anonymous
2024-01-27T20:46:13+00:00

When I try to add pictures to define a new bullet it shows "Bad Request - Request too long / HTTP Error 400. The size of the request headers is too long."

It doesn't matter if I do it from the bullet button in the ribbon, or defining a new list style. I don't have that problem when adding a regular picture or even icons.

I've tried:

  1. Deleting the ListGal.dat file as suggested in another post
  2. Replacing the Normal.dot global template file as suggested in the same post
  3. Clearing the officefilecache folder
  4. Going offline (the same window appears but blank)
  5. Repairing through the Windows repair option

I'm on Windows 11, using the desktop app. I was using MS Word version 2312 (Build 17126.20132), and just before writing this post I checked for updates again (I had already tried a few days back with no success) and it actually updated to Version 2401 (Build 17231.20084). I opened Word the Bad Request didn't appear. I opened a new file and tried again and the message came up again!

I hope I gave enough information!

Microsoft 365 and Office | Word | For home | Windows

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  1. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2024-05-19T01:35:38+00:00

    No, this really is unacceptable.

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  2. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2024-05-01T12:10:58+00:00

    This is the workaround suggested several times in this and other threads on the subject.

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  3. Anonymous
    2024-04-13T14:12:51+00:00

    Thank you! Totally fixed the problem.

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  4. Anonymous
    2024-03-26T19:34:26+00:00

    Same problem as everyone else here.

    It's been at least a month or two since the problem was reported.

    I thought the whole idea of this new subscription model is that the software is under constant review, with regular updates and bug-fixes.

    Can someone @Microsoft confirm that they're looking into this or - even better - give us a rough idea, how long we'll have to wait until the product we're paying for is working properly again?

    P.S.: I'd like to add that the problem is not persistent. It just keeps popping up, then solves itself again.

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  5. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2024-02-26T12:47:31+00:00

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