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hi. I cant login to my sharepoint account because I dont have access to my authentication app. I have access to my mobile number how ever can not reset the password. Please advise
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Diane,
Thank you for your efforts. I appreciate,
However I am still not able to speak to a live person in russian or in English,
And it keeps charging my bank account. I need to close this account, I am the tenant admin I have the login password and the registered phone number. Please advise.
My contact in support says to ask for English once you get a live person on the line. If that doesn't work, let me know.
According to the page, I see it supports English Technical support hours: Russian: Monday through Friday, 7 AM-8 PM Moscow English: 24 hours a day, 7 days a week But it doesn't mention how to get English... I'll ask my support contact.
Hi Dear Diane,
Thanks for your response.
I couldn't reach out to support contact for my country.
Azerbaijan
Phone number:
01 24 37 35 55
Select "Business", then select "Microsoft 365"
Local call charges apply.
The automatic voice only talks in russian and our native language is azeri not russian. I guess Microsoft's support is not sufficient for small countries. And there is no option for english as well.
Yes, I am tenant administrator for my sharepoint account. I have my registered mobile phone, I know the password. I just set up an authentication login method for my account via an authenticator app. But now I have no access to my old phone. And I am not able to reset my login method.
Can you please advise now how can I speak with a Microsoft support team member in azeri or in English ?
Hi, I'm Diane and I'm happy to help you today.
Are you the tenant administrator? If not, you need to contact your IT admin for help - they can reset your authentication methods.
If you are the only tenant admin, you will need to call Microsoft support, and after proving you are the tenant owner, will help you get back in. https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
Let us know how it goes, we're here to help you further if needed.
-- Diane
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