Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-10-05T09:38:48+00:00

    Setting launcher's "Compatitbility mode" to "Windows 8" worked for me, thanks.

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  2. Anonymous
    2023-10-06T21:52:24+00:00

    For me, the issue ended up being a secondary (shared) account was also signed into sundry Office apps on the computer. Had to remove that account from the Accounts section in Settings, uninstalled all Office and Teams applications (with reboot), signed into their 365 account online to download and re-install all Office applications, and the "work" version of Teams (white "T" with purple background, not the home/personal version - purple "T" on white background). Once done, the user was then able to sign into Teams and OneDrive and all other Office applications without that TPM error showing up.

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  3. Anonymous
    2023-10-10T20:45:31+00:00

    Hey,

    Can you please tell me more about this solution?

    Thanks!

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  4. Anonymous
    2023-10-11T07:39:10+00:00

    we had the same issue right after changing the password for an account. we was able to solve such issue by deleting the work account in the computer settings -> account section and add the account again.

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  5. Anonymous
    2023-10-11T09:42:17+00:00

    Hey,

    Can you please tell me more about this solution?

    Thanks!

    Go under System Advanced settings->under Users profiles click Settings -> Select user and delete. Warning, you will you the data under C:\users\YourUser

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