Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-03T02:43:49+00:00

    Dear Julie & Rich,

    Thanks for posting back.

    Considering that this is an old thread, and you may encounter a similar situation under different conditions, we'd recommend you create a new thread in the community to get more detailed help.

    Meanwhile, as Julie mentioned that "The other answers below show that a patch for Windows 11 needs to be made", we're afraid that this needs to involve higher resources to help you further.

    In this situation, we sincerely recommend you contact your Microsoft 365 administrator if using work/school account, follow steps in this article and try to create a support ticket to contact Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshooting. This would be a more efficient way in handling this case for you.

    For reference: How do I find my Microsoft 365 admin?

    Best Regards,

    Rhoda

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-10-03T14:48:35+00:00

    Rhoda,

    I don't know how replying only three weeks after the issue was first reported is considered "old". Nevertheless, I have initiated a support case through Microsoft. Thank you for that link.

    Rich

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-10-04T14:19:49+00:00

    Hi Rich,

    Did you get any constructive answer ?

    Facing same problem.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-10-04T14:33:45+00:00

    Maybe. I was given an option to try, but I have to wait until the user comes back to work to test with them.

    Option: Set Teams to compatibility mode for Windows 8

    1. Click the Start button, and scroll through the list of applications until you get to Microsoft Teams.
    2. Right-click on Teams, then select "More", then select "Open file location"
      NOTE: this opens up a profile specific location to a shortcut of Microsoft Teams, so this will have to be done for every affected user.
    1. Right-click on the Teams shortcut and select Properties.
    2. Click on the Compatibility tab.
    3. Under "Compatibility mode" select the checkbox for "Run this program in compatibility mode for:" and select "Windows 8", then click OK.

    Let me know if that works for you.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-10-04T15:17:44+00:00

    FYI, i get it working by deleting the user profile.

    I had this error on every Office apps, including OneDrive.

    After creating new user profile from scratch, every apps authentified correctly.

    Dont know what happened.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments