Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-10-05T09:38:48+00:00

    Setting launcher's "Compatitbility mode" to "Windows 8" worked for me, thanks.

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  2. Anonymous
    2023-10-04T15:17:44+00:00

    FYI, i get it working by deleting the user profile.

    I had this error on every Office apps, including OneDrive.

    After creating new user profile from scratch, every apps authentified correctly.

    Dont know what happened.

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  3. Anonymous
    2023-10-04T14:33:45+00:00

    Maybe. I was given an option to try, but I have to wait until the user comes back to work to test with them.

    Option: Set Teams to compatibility mode for Windows 8

    1. Click the Start button, and scroll through the list of applications until you get to Microsoft Teams.
    2. Right-click on Teams, then select "More", then select "Open file location"
      NOTE: this opens up a profile specific location to a shortcut of Microsoft Teams, so this will have to be done for every affected user.
    1. Right-click on the Teams shortcut and select Properties.
    2. Click on the Compatibility tab.
    3. Under "Compatibility mode" select the checkbox for "Run this program in compatibility mode for:" and select "Windows 8", then click OK.

    Let me know if that works for you.

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  4. Anonymous
    2023-10-04T14:19:49+00:00

    Hi Rich,

    Did you get any constructive answer ?

    Facing same problem.

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  5. Anonymous
    2023-10-03T14:48:35+00:00

    Rhoda,

    I don't know how replying only three weeks after the issue was first reported is considered "old". Nevertheless, I have initiated a support case through Microsoft. Thank you for that link.

    Rich

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