Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-11-02T16:47:36+00:00

    i can not take credit i found this back in 2020 or 21 in the community

    i was receiving same error as well as cannot setup pin errors when signing in to Azure joined device

    we did not see a duplicate in the Email & Accounts, but did the command to make sure ,and it worked

    this what i found

    "We dealt with this a bunch in our environment. What we found is that some PC’s were showing duplicate accounts under “Email & Accounts” in settings. So, for example, when loading up the settings app in Windows and going into the “Email & Accounts” section, you might see 2 listings for user account “John.Doe@keyman .com”. This appears to cause issues in Windows (and Office), including with Hello setup. Not sure why the duplicate account shows up, but the solution is to go to %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker and rename the “accounts” folder to “accounts.old” and reboot. The duplicate account will be gone after a reboot, and Hello should properly complete set up. We’ve also noticed this fixing several other issues, including Office 365 randomly showing “unlicensed product” for a user with an active E5 license. Whenever duplicate accounts show up, it eventually causes issues!"

    hope it helps

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  2. Anonymous
    2023-10-30T14:02:14+00:00

    FYI, i get it working by deleting the user profile.

    I had this error on every Office apps, including OneDrive.

    After creating new user profile from scratch, every apps authentified correctly.

    Dont know what happened.

    Did you delete the profiles in c:\users or do you mean in teams itself?

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  3. Anonymous
    2023-10-20T14:01:21+00:00

    Thank you Andrik.

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  4. Anonymous
    2023-10-20T12:18:05+00:00

    I use windows 11 and this worked for me:

    1. Go to configuration > accounts > access work or school
    2. Disconect your current account
    3. Connect your account again
    4. You will need to restart the conflicted programs

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  5. Anonymous
    2023-10-17T23:43:11+00:00

    This WORKED for me:

    Disconnect and reconnect your work or school account on your PC. This can help refresh your credentials and permissions for your Microsoft account. To do this, go to Settings > Accounts > Access Work or School and select your account, click on Disconnect, and then open OneDrive and log back in.

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