Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-31T11:28:42+00:00

    THANKS

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  2. Anonymous
    2024-01-23T06:56:52+00:00

    How to clear TPM cache?

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  3. Anonymous
    2024-01-12T14:56:59+00:00

    Hi all,

    Close Outlook,

    The best way is to go to User Appdata folder / local / packages

    then delete folder Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    Restart computer and then it Works !

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    2 people found this answer helpful.
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  4. Anonymous
    2024-01-05T15:55:54+00:00

    Thank you. I had the same problem and this worked.

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  5. Anonymous
    2023-12-19T14:52:09+00:00

    It worked with me by trying this:

    "Meanwhile, if you can access OneDrive website in browser as expected and having issue with OneDrive sync client, we'd recommend you Reset OneDrive, disconnect work account from Windows Settings > Accounts > Access work or school > find your Microsoft 365 work account and click Disconnect, Open Credential Manager > go to Windows Credentials > Generic Credentials > remove OneDrive Business credentials which is like OneDrive cached Credentials Business, Uninstall OneDrive and Reinstall OneDrive to check the outcome."

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