Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2024-03-05T18:35:06+00:00

    This is the solution that worked for me. FYI, this client is using GoDaddy (boo) as their Microsoft tenant.

    1. Remove the account from outlook on your PC.
    2. Close outlook
    3. In Windows Settings go to à Accounts à Access Work or School. Remove the account there as well
    4. Re-connect the account through the Access Work or School Connect button
    5. Open outlook

    Hope this works for everyone!

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  2. Anonymous
    2024-02-05T16:49:03+00:00

    I"ve not needed to delete that file yet. But will add to our list. That location would require Admin Rights.

    One other thing we found lately that helps is to click on Start/Windows button. Start typing anything, so in the search of windows. Top right corner of that box should show your current user. If that user is having an issue it will say Verify user. If it will verify, then it helps with licensing.

    I had one other really crazy user. None of the above would allow Word to Activate/license. The final thing that fix this user was to open Office.com in Chrome.. I know Crazy right. Open a word document in the browser. Then chose to continue editing it on the local machine. It finally took the Office licensing and worked. Microsoft's licensing right now is really bad. I hope they get the task they are trying to accomplish figured out so we can get back to our other work.

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  3. Anonymous
    2023-10-04T14:19:49+00:00

    Hi Rich,

    Did you get any constructive answer ?

    Facing same problem.

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  4. Anonymous
    2023-10-03T02:43:49+00:00

    Dear Julie & Rich,

    Thanks for posting back.

    Considering that this is an old thread, and you may encounter a similar situation under different conditions, we'd recommend you create a new thread in the community to get more detailed help.

    Meanwhile, as Julie mentioned that "The other answers below show that a patch for Windows 11 needs to be made", we're afraid that this needs to involve higher resources to help you further.

    In this situation, we sincerely recommend you contact your Microsoft 365 administrator if using work/school account, follow steps in this article and try to create a support ticket to contact Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshooting. This would be a more efficient way in handling this case for you.

    For reference: How do I find my Microsoft 365 admin?

    Best Regards,

    Rhoda

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  5. Anonymous
    2023-09-18T07:26:19+00:00

    did anyone find a solution for this problem?

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