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Each time I press the READ ALOUD button, it gives me this error message:
"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."
But I am signed into my MS account.
It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.
Any ideas?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys -
Looks like it's now been fixed (11:30am (UK) time).
Restart your computers.
UPDATE 7/14/2023: I had a Microsoft tech take over my PC and after working on this for an hour it is still unresolved. He said the developers are aware of this bug and should have it fixed in the coming hours. Below is a summary of the work he did,.
| xxxxxxx (Microsoft) |
|---|
| Saturday, July 15, 2023 12:43 AM GMT |
| Hello MICHAEL, <br> <br>Thanks for contacting Microsoft support today. <br> <br>Here is the re-cap of the issue today: <br> <br>You are having issues with your Microsoft Word read aloud feature<br><ol><li style="margin-left: 15px"><p data-prewrap="true">We repaired Microsoft Office 365</p></li><li style="margin-left: 15px"><p data-prewrap="true">We rolled update to the previous version</p></li><li style="margin-left: 15px"><p data-prewrap="true">We plead you bear with us at the moment while our developer teams are working on this to bring a better solution.</p></li><li style="margin-left: 15px"><p data-prewrap="true">We also promised to keep you posted with the right information on when the issue will be resolved as we look forward for immediate response from our developer team.</p></li><li style="margin-left: 15px"><p data-prewrap="true">The issue was closed as unresolved</p></li></ol><br>The Customer Support case ID is 1055359225, should you need to contact us again regarding this <br>issue, please provide this ID to the next agent. <br> <br>We value your business and hope to have you as our customer for years to come. <br> <br>Should you need further assistance with this issue, please feel free to contact Microsoft Support again through the links below as we would love to hear from you again; <br> <br>https://support.microsoft.com/enus/contactus/ <br>Global Customer Service phone numbers • https://support.microsoft.com/enus/help/4051701/globalcustomer-service-phone-numbers <br> <br>Thank you and we wish you a wonderful day. <br> <br>xxxxxxx <br> <br>Microsoft Support |
thank you for the update
Edit: I just saw your update. My bad.
Is it possible to roll the Word 365 update back to the previous? This new July 11, 2023 update is exactly when the problem started for me.
There is. I've tried. But it didn't work. I have two accounts, one through work and one personals. Work doesn't update automatically, and it looks like if the update already went through rolling back does not fix it. But if you want to try:
And how to check what version you're on, in case you need it. https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19
The Microsoft tech did an office 365 version roll back remotely on my Pc today and of course it didnt work! Its so weird because Read Aloud Natural Voices worked well for months before the July 11 update.
On my PC I currently have amazing new natural voices in Narrator, Edge Immersive Reader, but these do not show up in Word where I need them.
The crazy 'you must login to hear voices', when you are already logged in, error still persists as well.
Ive been proofreading my new book today with the glorious Microsoft Zira voice! :)