"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

Anonymous
2023-07-11T03:45:07+00:00

Each time I press the READ ALOUD button, it gives me this error message:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

But I am signed into my MS account.

It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.

Any ideas?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-07-17T10:31:00+00:00

Hi guys -

Looks like it's now been fixed (11:30am (UK) time).

Restart your computers.

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  1. Anonymous
    2023-07-14T15:23:16+00:00

    I don't get why Microsoft doesn't just make friendly voices part of the basic Office Sweet. It's silly that people need to sign in or have an internet connection to use such basic feature that at this point should be a given.

    Would save Microsoft a lot of time fixing these issues every time they update windows, which always seems to break something whenever they do.

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  2. Anonymous
    2023-07-14T06:02:43+00:00

    I am having the same issue. I was redirected here by Fuad in response to my post.

    For me it started on both my computers the same day, 7/11/23.

    I have verified on both PC's that I am logged in on my Microsoft account. I have tried logging out and back into my account. I have rebooted both system. I have uninstalled and reinstalled Office 365 and verified both PC's are completely up-to-date. I have eve gone as far as reinstalling Windows 10 on one of they to see if it made any difference and it has not. So I don't think it's any windows update and have to agree it is something on Microsoft's side with verifying credentials.

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  3. Anonymous
    2023-07-14T04:40:14+00:00

    i deleted all the MS credentials and rebooted

    but no dice

    it seems to have just auto-created the credential at startup

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  4. Anonymous
    2023-07-14T03:58:50+00:00

    I'm experiencing the same issue! It doesn't make any logical sense to me. As a book author, I find Microsoft David in Read Aloud to be incredibly disruptive during proofreading. I can't understand why Microsoft would develop such a terrible, complicated, and error-ridden system for adding simple natural voices to Word's read aloud feature. I'm determined to find a solution to this problem. I'll update you as soon as I figure it out.

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