"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

I have the same dilemma. I am used to listening to Jenny Microsoft (natural) and it's all gone. I wasted my time looking for answers online and I'm miserable. Microsoft please HELP.

Each time I press the READ ALOUD button, it gives me this error message:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

But I am signed into my MS account.

It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.

Any ideas?

Edit: I just saw your update. My bad.

Is it possible to roll the Word 365 update back to the previous? This new July 11, 2023 update is exactly when the problem started for me.

There is. I've tried. But it didn't work. I have two accounts, one through work and one personals. Work doesn't update automatically, and it looks like if the update already went through rolling back does not fix it. But if you want to try:

https://support.microsoft.com/en-gb/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841

And how to check what version you're on, in case you need it. https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19

Here is what I am experiencing. Please Fix this so we can do our work!

I have the same problem as well.