"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

Anonymous
2023-07-11T03:45:07+00:00

Each time I press the READ ALOUD button, it gives me this error message:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

But I am signed into my MS account.

It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.

Any ideas?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-07-17T10:31:00+00:00

Hi guys -

Looks like it's now been fixed (11:30am (UK) time).

Restart your computers.

Was this answer helpful?

9 people found this answer helpful.
0 comments

92 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-09-27T00:23:00+00:00

    Microsoft, I have already spoken to your Level 1 team last week, reloaded Windows and MS Office, and nothing changed. Then suddently it started working again ("Male" and "Female" options allow Aria to work).

    When I finally got a Level 2 call back, it was working, so nothing to do. I let the tech go immediately after the call came in.

    Then only a few days later, it goes back to NOT working. Based on all of the non-improvements of our shared troubleshooting on my PC, and then the subsequent "up and down" of Word recognizing me as logged in for the purposes of using high-fidelity voices, this probem has nothing to do with me personally or any setup I have.

    I would request that Microsoft tell everyone here what is happening, why this capability went down during the windows update, why it came back, why it went down again, and what we as paying consumers can do if anything, and can expect for a permanent fix. Reasonable, right?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-23T09:19:40+00:00

    Maybe Microsft wants to start charging extra for the nice authentic natural voices. After seeing that alternative cost as much as £88 maybe they would then offer theirs at £49.99. :)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-09-23T03:12:41+00:00

    I logged into my 2nd pc, a laptop, hoping for a different result. Nope. Messed up on all my windows devices at once.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-09-22T22:41:47+00:00

    I just started having the same issue on my iPhone and Windows PC. I didn't update any of them. I was listening to a Word document on my iPhone when it suddenly stopped and started giving this error. Also, the iPhone voice is so much more annoying than the PC voices.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments