Got an email from Family Safety. Scam?

Anonymous
2023-11-13T13:45:28+00:00

hi I just got an email this morning that someone was added to my family safety. I don't have family safety. Then a few mins later I get a charge from Microsoft for $50 on my bank account. Is this a scam?

Microsoft 365 and Office | Microsoft Family Safety | Other | Android
Microsoft 365 and Office | Microsoft Family Safety | Other | Android

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

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  1. Anonymous
    2023-11-13T14:44:14+00:00

    Hi Edward. I am Sumit, an Independent Advisor. Welcome to the Microsoft Community.

    There are no charges for Microsoft Family Safety. If you go to https://account.microsoft.com/billing/orders do you see any charge?

    Please keep us posted.

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  2. Anonymous
    2023-11-13T15:07:15+00:00

    I just checked and it doesn't show anything. I ended up changing my password and canceling my debit card. is it possible that by gaining access they got my debit card info?

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  3. Anonymous
    2023-11-14T02:05:28+00:00

    I see. Unless you enter the CC info, the subscription is not done automatically. Is it possible that someone from the Family did it?

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  4. Anonymous
    2023-11-14T03:48:32+00:00

    there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.

    not sure how my card was compromised

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  5. Anonymous
    2023-11-14T03:48:48+00:00

    there was someone that added themselves on it. It was a name I'm not familiar with. It was just odd they added themselves then minutes later got a $50 dollar charge.

    not sure how my card was compromised

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    1 person found this answer helpful.
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