OneNote Web Clipper will not sign in

Anonymous
2023-07-25T10:30:47+00:00

OneNote Web Clipper extension on Microsoft Edge stopped working after I cleared browser caches with CC Cleaner.

It worked for a long time, but now it completely stopped working. It asks me to sign in, so I get this:

After I click on Sign in with a Microsoft Account, a window appears but there is no sign in flow, it does nothing but shows me a page "Get OneNote Web Clipper".

I'm unable to sign in, it appears that the login flow is broken. I'm already signed in to my personal Microsoft account throughout my apps and in my browser. I can access the OneNote application and https://onenote.com/ site without issues.

Please help if there is another workaround to mitigate this issue. If there's no fix I can't use the Web Clipper extension anymore.

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-03T15:34:49+00:00

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  2. Anonymous
    2023-08-03T15:07:27+00:00

    Because they are too cocky to think Change Management Best Practices apply to them.

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  3. Anonymous
    2023-08-03T15:03:33+00:00

    As a career long s/w developer, I find it highly disturbing that

    1. MS engineers don't log and mark their changes (internally), and
    2. MS engineers can't find and fix bugs THAT THEY INTRODUCED VIA THEIR CHANGES very quickly. If they had decent change management procedures, they would be able to zero in quickly or, at minimum, be able to roll back to the previous version.
    3. MS doesn't provide release notes when they do a module update, and
    4. MS won't communicate the current status to their users on a regular basis.

    This is what a monopoly and intense hubris provides.

    I hope their program manager AND their development team all have red faces, but I doubt it. They are way too cocky.

    Why do I say that so confidently? Because change management Best Practices have been around for over 30 years (plus anyone with common sense and a tad of experience can figure it out themselves). If they weren't cocky, they would be using them.

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  4. Anonymous
    2023-08-03T14:40:50+00:00

    I reached out to the program manager and here is a part of the reply "The team is investigating now.  They've confirmed the behavior you are seeing, but not the cause yet." Obviously, there is a serious problem that is taking a while to resolve and test. In the meantime, I bought "Fireshot" as an interim fix until MS fixes one of my favorite tools. It is a close second to NoteClipper. Life goes on and I have work to do, at 74 I have more work days behind me than in front of me and I have a lot to do.

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  5. Anonymous
    2023-08-02T21:49:03+00:00

    How does a company like MS 'break' something like this that has been working for years? And why is it taking so long to fix?

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