OneNote Web Clipper will not sign in

Anonymous
2023-07-25T10:30:47+00:00

OneNote Web Clipper extension on Microsoft Edge stopped working after I cleared browser caches with CC Cleaner.

It worked for a long time, but now it completely stopped working. It asks me to sign in, so I get this:

After I click on Sign in with a Microsoft Account, a window appears but there is no sign in flow, it does nothing but shows me a page "Get OneNote Web Clipper".

I'm unable to sign in, it appears that the login flow is broken. I'm already signed in to my personal Microsoft account throughout my apps and in my browser. I can access the OneNote application and https://onenote.com/ site without issues.

Please help if there is another workaround to mitigate this issue. If there's no fix I can't use the Web Clipper extension anymore.

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-01T02:30:29+00:00

    Same problem. I was trying to avoid using Evernote to stay in the ecosystem.....but.... 🤷‍♀️

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  2. Anonymous
    2023-07-31T16:49:57+00:00

    Well done, Ann. I wasn't aware of the Windows-F to get to a feedback hub. Thank you.

    Does anyone know if there is a person or process at the other end to address such feedback? I wouldn't want to waste a lot of time giving feedback if it just goes into a virtual circular filing cabinet.

    I don't know for sure, BUT, I did meet the guy once (years ago when I was at Microsoft working as a SME) whose job it was to go through all of the emails generated by the pop-up message that allowed you to email your problems when an error message popped up in IE. I'm guessing it is the same thing here.

    Also, about 3 weeks ago, I received a message that a bug that I had reported so long ago that I forgot about it had been fixed. Hopefully, that won't be the case here because I really depend a lot on the OneNote clipper and don't want to wait a year for an answer.

    We have a much better chance of someone actually seeing the problem there than we do here in this newsgroup where volunteers read the messages, not employees. Also, you don't need to take the time to report, just go to the Feedback page instead of the report page and click for anything that looks like the current clipper problem. I posted with 2 different accounts (1 personal and 1 business) because I saw different results in the search depending on which account I was logged in as.

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  3. Anonymous
    2023-07-31T06:23:06+00:00

    I have the same problem, tried on Edge for Mac/OS, tried doing all the recommended stuff: clearing cache, trying on a different browser, uninstalling/reinstalling.

    DO we have any idea when this will be fixed?

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  4. Anonymous
    2023-07-30T22:10:01+00:00

    Maybe it's time to ditch Microsoft.They've had a monopoly on the Business users side for way too long. They are cocky and unresponsive.

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  5. Anonymous
    2023-07-29T14:15:11+00:00

    I already tried that...3 times!!! We need this bug fixed or I will definitely be deleting my subscription. I already don't like A1 being in my computer through the update...this is really irritating to be having on top of that!

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