OneNote Web Clipper will not sign in

Anonymous
2023-07-25T10:30:47+00:00

OneNote Web Clipper extension on Microsoft Edge stopped working after I cleared browser caches with CC Cleaner.

It worked for a long time, but now it completely stopped working. It asks me to sign in, so I get this:

After I click on Sign in with a Microsoft Account, a window appears but there is no sign in flow, it does nothing but shows me a page "Get OneNote Web Clipper".

I'm unable to sign in, it appears that the login flow is broken. I'm already signed in to my personal Microsoft account throughout my apps and in my browser. I can access the OneNote application and https://onenote.com/ site without issues.

Please help if there is another workaround to mitigate this issue. If there's no fix I can't use the Web Clipper extension anymore.

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-08T04:32:42+00:00

    Me too

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  2. Anonymous
    2023-07-31T12:53:27+00:00

    Can anyone verify WHERE to make a report to Microsoft that will actually be read and acted upon?

    I received my information where I posted earlier through Bing Chat, so not super reliable, but better than this community where it is volunteers that are reading the info and not employees. My post only has two up votes right now. If everyone from this thread does Windows Key + f on their Windows 11 (sorry, I don't have a 10 machine to see if it is the same) and then search on "OneNote Clipper Extension will not sign in" and vote for mine or click the I have a similar problem, they are more likely to see it and fix it.

    Also, in Chrome, if you go to Extensions, then inside the OneNote Web Clipper extension, click the view in Web Store. On the web store (chrome.google.com/webstore/detail/onenote-web-clipper/gojbdfnpnhogfdgjbigejoaolejmgdhk) page, on the bottom right side, under Developer, it says "Contact the developer". You can click there and send an email message.

    Finally, in edge, click on the ... next to Clipper add-on after clicking on the Extensions icon that looks like a puzzle piece. At the very top of the Edge Add-ons page, there is a Help drop-down box. Like the Windows+F solution, it allows you to capture your screen, send diagnostic data to MS and add attachments. I used the Record my problem button as well when I published mine with the Windows +F option that I asked people to vote on above.

    I'm thinking about using my family's computers that have different log in accounts and using the up vote button to get more attention for this problem. I'm guessing we may be out of luck until the next patch Tuesday if it was truly a patch that broke it rather than something on the MS side.

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  3. Anonymous
    2023-07-30T21:54:54+00:00

    I think they want us to go back to Windows 7... or maybe 8.

    Seriously, how can it be possible that a corporation as RICH as Microsoft act as though it has never heard of Best Practices for rolling out changes:

    1. Test them (not with your programmers... you know that, right?)
    2. Tell your users what you changed.
    3. Provide your users with a way to report bugs.
    4. MOST IMPORTANT: Assign someone to READ the user BUG reports
    5. MORE IMPORTANT:Assign TECHIES to ACTUALLY FIX the bugs.
    6. Repeat from #1

    i'm sorry for all the sarcasm. It stems from beating my head against the wall since the late 80's dealing with **** coming out of Microsoft. It's actually since the early 80's, but I didn't expect much in those days.

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  4. Anonymous
    2023-07-28T22:55:43+00:00

    I used the Windows key + F to go to the feedback hub and report the problem there with a capture of it happening on my computer. I also reported it through the Edge and Chrome stores. Hopefully this will help speed up the fix and we won't have to wait until the next patch Tuesday or longer.

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  5. Anonymous
    2023-07-26T20:05:11+00:00

    Same problem here...

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