OneNote Web Clipper will not sign in

Anonymous
2023-07-25T10:30:47+00:00

OneNote Web Clipper extension on Microsoft Edge stopped working after I cleared browser caches with CC Cleaner.

It worked for a long time, but now it completely stopped working. It asks me to sign in, so I get this:

After I click on Sign in with a Microsoft Account, a window appears but there is no sign in flow, it does nothing but shows me a page "Get OneNote Web Clipper".

I'm unable to sign in, it appears that the login flow is broken. I'm already signed in to my personal Microsoft account throughout my apps and in my browser. I can access the OneNote application and https://onenote.com/ site without issues.

Please help if there is another workaround to mitigate this issue. If there's no fix I can't use the Web Clipper extension anymore.

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-02T15:56:15+00:00

    I just did a chat session with a CS person. Here's the skinny:

    • MS engineers are aware of the problem and are working on a resolution.
    • There is no ETA.

    I strongly suggested that in future MS figure out a way to report such on critical problems such as this so we don't get so impatient.

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  2. Anonymous
    2023-07-28T01:30:57+00:00

    Happens in Win 10 latest update and occurs in both Edge and Chrome. This needs a fix ASAP. It has been widely reported here and elsewhere.

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  3. Anonymous
    2023-07-27T21:03:18+00:00

    For what it's worth, my extension stopped working after the latest Windows update:

    2023-07 Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5028254)

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  4. Anonymous
    2023-07-27T19:14:19+00:00

    From what I understand this is a very recent issue and is on the server side. Microsoft will have to fix the URL for signing in, and no one will be able to sign in until they do.

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  5. Anonymous
    2023-07-27T16:51:16+00:00

    Glad I found this thread. I'm having the identical issue as OP using Brave browser.

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