I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

94 answers

Sort by: Oldest
  1. Anonymous
    2024-03-26T15:22:31+00:00

    Same issue here + can´t automatically save to one drive in word and powerpoint. Have asked about this several times but not yet a solution.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-04-01T19:49:04+00:00

    Hello.

    Today, nothing changed, but the problem disappeared :)

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-05-04T16:40:01+00:00

    I still have the issue every time I open Excel. MS Support is unable to comprehend or solve it. I worked with a tech and escalated it, but they were unable to resolve it. They finally closed my ticket without resolving the issue.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-05-16T12:39:15+00:00

    Dear all,

    the Error 29 could be solved:

    1). open command prompt as Admin

    2). cd c:\Program Files\Microsoft Office\Office16\

    3). cscript ospp.vbs /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-05-17T15:51:09+00:00

    Guys, something to consider, might have much impact but take a look at the number of device you have activated your office suite if it is of Business/Enterprise Class (such as Microsoft 365 Business Standard)... Microsoft warrants the installation on maximum 5 device and will refuse to activate other suites if you have exeeded the number of activation.

    You must goto your portal.office.com and disconnect additionnal office connected to your account. This can help solving the issue...

    Was this answer helpful?

    0 comments No comments