I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-01-22T20:08:01+00:00

    Same issue

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  2. Anonymous
    2024-02-10T09:01:25+00:00

    You now have loads of customers with the same problem, but no action from you for 6 months.

    There is plenty of screenshots and documentation in this thread. Please take action and reply back with what we can expect from this.

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    10+ people found this answer helpful.
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  3. Anonymous
    2024-02-11T08:55:26+00:00

    After spending laterally 4 hours on a chat with customer support, 2 agents were not able to solve this issue with me. The agent was at a point where he suggested to reinstall windows to solve the issue.

    I did a fresh install of windows and even then. Every time I open a 365 app, it prompts me for a login (even though I am already logged in) and then it gives me the error message code 29.

    I can have access to my apps, but it is still annoying.

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  4. Anonymous
    2024-02-11T14:58:20+00:00

    Exact same issue here. I was wondering whether it’s because I’m using a dev channel build - the new 24H2 build.

    Also, this is my first month using Copilot Pro for Microsoft 365 (Family subscription), so I’m not actually paying for it yet.

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  5. Anonymous
    2024-02-11T16:36:03+00:00

    The same on my end:

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