I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-07-09T10:58:04+00:00

    This script worked me as well, thanks for your help.

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  2. Anonymous
    2024-07-09T18:03:00+00:00

    I was experiencing the same issue; however, the problem is now resolved for me. Since I have limited tech understanding, I cannot answer your specific questions. Below are the steps I performed.

    1. Downloaded - https://download.microsoft.com/download/e/1/b/e1bbdc16-fad4-4aa2-a309-2ba3cae8d424/OLicenseCleanup.zip & https://download.microsoft.com/download/f/8/7/f8745d3b-49ad-4eac-b49a-2fa60b929e7d/signoutofwamaccounts.zip 
    2. Extracted both files to the same directory and double-clicked - OLicenseCleanup file.
    3. Opened the command prompt as administrator and executed
    • cd "C:\Program Files\Microsoft Office\Office16"
    • cscript ospp.vbs /dstatus

    1. Now execute - cscript ospp.vbs /unpkey:<last 5 characters of product key> (for example: cscript ospp.vbs /unpkey:2WC00). Do this for all the product keys you find as the outcome of step #3.
    2. Delete the below registries if present
    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing
    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

    That's it !!! Now go to your Office app and log in one last time :)

    No more errors :)

    Reference: https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state

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  3. Anonymous
    2024-07-11T11:36:50+00:00

    Thank you! This seems to have fixed the problem. I really appreciate your help!

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    1 person found this answer helpful.
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  4. Anonymous
    2024-07-11T23:18:41+00:00

    You're welcome. Took me 3 weeks to figure it out after trying everything 😃

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  5. Anonymous
    2024-07-12T07:21:02+00:00

    It would not allow me to sign in on Word, I tried OneNote based on your comment, it worked.

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