I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-06-17T11:11:34+00:00

    I still receive error 29

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  2. Anonymous
    2024-06-18T11:52:16+00:00

    This is what worked for me:

    1. Uninstalling all office apps (including OneDrive).
    2. Disconnecting my Microsoft Account with my computer.
    3. Following this step from https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#sectiona

    (pic attached) - opening Registry Editor:

    HKEY_USERS -> .DEFAULT -> Software -> Microsoft -> Office -> 16.0 -> Common -> Identity

    You must remove Identity

    1. Installing Office 365 again from account.microsoft.com

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  3. Anonymous
    2024-06-18T15:43:04+00:00

    Same problem. Endless loops of signing in to no avail

    How many complaints about this does it take before Microsoft dignifies us with an answer?

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