Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I was once again affected by this unsightly situation.
The following measures led to success:
- Download the two ZIP files OLicenseCleanup.zip and signoutofwamaccounts.zip.
- Place them in the same location, e.g. on the desktop
- enter cmd (for command) in the Windows search and select “Run as administrator”
- Use the command “cd” (change directory) to change to the location where the two files are stored
- Insert the OLicenseCleanup.vbs file into the command target and confirm with Enter
- (A restart should not actually be necessary, but it doesn't hurt either)
- Log in to the Office app, if necessary also to other/all Office apps
- In classic Outlook, check whether the correct account is being used.