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My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Exact same issue here. I was wondering whether it’s because I’m using a dev channel build - the new 24H2 build.
Also, this is my first month using Copilot Pro for Microsoft 365 (Family subscription), so I’m not actually paying for it yet.
After spending laterally 4 hours on a chat with customer support, 2 agents were not able to solve this issue with me. The agent was at a point where he suggested to reinstall windows to solve the issue.
I did a fresh install of windows and even then. Every time I open a 365 app, it prompts me for a login (even though I am already logged in) and then it gives me the error message code 29.
I can have access to my apps, but it is still annoying.
You now have loads of customers with the same problem, but no action from you for 6 months.
There is plenty of screenshots and documentation in this thread. Please take action and reply back with what we can expect from this.
Same issue
Will you please help me. This message pops up everytime I login. I just purchased a new license a few weeks ago. I uninstall and reinstall Office 365, but this error will not stop popping up. Please help!
John