I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-02-14T06:26:05+00:00

    For me "everything works better" since the Windows 11 23H2 update tonight:

    • 2024-02 Cumulative Update for Windows 11 version 23H2 for x64-based systems (KB5034765)
    • 2024-02 .NET 6.0.27 Security Update for x64 Client (KB5035119)
    • (Windows Malicious Software Removal Tool x64 - v5.121 (KB890830))

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  2. Anonymous
    2024-02-13T19:55:03+00:00

    Just about the same, but after 3 or 4 tries at fully uninstalling/ reinstalling Office the copilot buttons showed up. Still have code 29. A 3rd level support person is supposed to call in the next 48 hours. You probably should get in line with support. Useless so far but at some point, I hope someone will be able to fix it.

    If you want to play around with copilot, try the online version of word. That worked for me at least. Just my desktop apps are hosed right now.

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  3. Anonymous
    2024-02-13T18:23:51+00:00

    Purcheds Copilot Pro but i didn't have the buttons in excel or word

    I did the whole update license didn't work there were some updates still nothing

    joined the insider beta and experimental there was an update but nothin

    i cancled copilot and purchased it again nothing

    theni got the log in problem code 29

    then i unstalled and completely downloaded again

    reinstalled still got the code 29 but I do now have the buttons

    but i still have the code 29

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  4. Anonymous
    2024-02-13T17:52:58+00:00

    Same issue after trying copilot. I have been in contact with support a few times over the last few days. No help. Now I am supposed to wait another 48 hours for a call back. Unacceptable.

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  5. Anonymous
    2024-02-13T12:52:11+00:00

    same issue

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