I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-02-12T22:28:47+00:00

    Same has just happened to me. Subscribed to CoPilot Pro yesterday with my Family M365 subscription - being prompted on opening every office app each time. Has Microsoft even acknowledged the issue - seems a common problem now?

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  2. Anonymous
    2024-02-12T19:21:54+00:00

    Same situation. Just moments ago purchased Copilot pro. Was given the instruction to "update license" but, upon doing so, get error 29. Uninstalling and reinstalling Office doesn't help. I'm activated, but no Copilot.

    Having read these replies, I am now concerned about even cancelling my subscription. Will that break my Office?!?

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  3. Anonymous
    2024-02-12T14:02:07+00:00

    I just cancelled my Copilot Pro subscription too.

    But my Microsoft 365 Subscription is now messed up as a result. It’s an annual subscription. I’ll just have to live with it.

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  4. Anonymous
    2024-02-12T11:20:50+00:00

    Same here. Because mine is a family subscription, it keeps changing to another family members’ license.

    Update license has never worked for me. Error code: 29

    If I use Switch license to switch back to my user account, Copilot works in office apps !!!

    But after a reboot / shutdown, I have to go through the same process again.

    This is not a service I’ll be paying for.

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  5. Anonymous
    2024-02-12T11:08:48+00:00

    Same after cancelling Copilot Pro. Our O365 license is ruined.

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