I am getting an error code 29 "Unable to update license" When attempting to sign into microsoft 365

Anonymous
2023-09-29T21:40:45+00:00

My computer is continusly asking me to sign into my microsoft 365 account through outlook or in settings. I put my password in, then 30 minutes later it asks for it again. Today I got the error message 29 stating it could not update my license. I checked to make sure it was active and my billing was updated and all was good. Please advise.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-02-13T19:55:03+00:00

    Just about the same, but after 3 or 4 tries at fully uninstalling/ reinstalling Office the copilot buttons showed up. Still have code 29. A 3rd level support person is supposed to call in the next 48 hours. You probably should get in line with support. Useless so far but at some point, I hope someone will be able to fix it.

    If you want to play around with copilot, try the online version of word. That worked for me at least. Just my desktop apps are hosed right now.

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  2. Anonymous
    2024-02-12T17:26:53+00:00

    Before I cancel Copilot, it always seems to work with the new Outlook but is unstable in Word, often disappearing after rebooting.

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  3. Anonymous
    2024-02-12T16:58:21+00:00

    Still having the same issues as described - Any update on a fix?

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  4. Anonymous
    2024-02-11T16:36:03+00:00

    The same on my end:

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  5. Anonymous
    2024-02-11T14:58:20+00:00

    Exact same issue here. I was wondering whether it’s because I’m using a dev channel build - the new 24H2 build.

    Also, this is my first month using Copilot Pro for Microsoft 365 (Family subscription), so I’m not actually paying for it yet.

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