Office Home and Student 2019 for Mac not functioning anymore as of today: Forced to buy a new license??? Unethical!!!

Anonymous
2023-11-20T15:39:33+00:00

Hi,

As of this morning I have found my legal/registered Microsoft Office Home and Student 2019 (1 Mac) applications (Excel, Word, Powerpoint) do not function properly...

I have searched for similar problems on Microsoft community (found some & then applied all!). Also called "microsoft support" 3 times to look for an answer/solution.

As recommended, after all "Office app removals" (@Apple and Microsoft web sites)+ "license removal tool running" + "Re-installing of Office 2019", they still do not work/function. After the Office package re-install when I try to open an app it says "No license found for my account", although my purchase of Office 2019 can be seen in Microsoft Account (i.e. MS knows that I have legally bought it several years ago)...

Last support center guy told me that "Office 2019 support of MS ended as of Oct'23 -p.s. I confirmed it later-" recommended me "to buy a new license"!... I had bought my license for "LIFETIME". Now, they say "BUY A NEW ONE, just after 3 years!", adding that there is no other address that I can tell about this problem/my complaint (p.s. Live Chat did not work either today)...

Don't want to say bad words to Microsoft after such an ETHICALLY INCORRECT response; so any help of community much appreciated... Thanks.

Biltor Ulucay

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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Jim G 134.1K Reputation points MVP
2023-11-22T19:06:30+00:00

I think the problem results from AutoUpdate installing a wrong version of Office for your license. You would have to remove the wrong version first:

Uninstall Office for Mac - Microsoft Support

Then, install the correct version, which is 16.78.3 which you can download from this link

Office suite (with Teams)

Please use the Help menu and choose Check for Updates. In AutoUpdate uncheck the box to automatically keep office up to date. 16.78.3 is the final version of Office 2019.

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  1. Anonymous
    2024-03-07T15:04:43+00:00

    I am with you about Numbers, Pages and Apple Mail not being as good as the Microsoft equivalents but I am not going to pay a monthly charge to use 365 so I will have to live with it.

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  2. Anonymous
    2024-03-07T19:42:34+00:00

    Dear Raymond and ALL, who are interested,

    Firstly, I'm really sorry for a very late reply. I have tried everything you've recommended on Nov 20th, 2023... THANKS once again.

    BUT!...

    Microsoft took my almost 23 hours to resolve the problem. I think, I've knocked the doors of around-the-globe-Microsoft-call-centers, I believe.... At the end, have I solved it? The answer is a big NOOO!

    So what happened after 23 hours: One MS call center technician (a lady) proposed to install an earlier version of Office (ver sion 16.75) and recommended not to update it any more... (p.s. Some of the call center agents were aware of this problem per complaints they received. But, only 2 of them could help me -out of 15 maybe-)

    Now (as of March'24), I still use v16.75... I did stop and still do all auto updates (cancel them)....

    All that said, Microsoft STILL enforces me buy a new Office Package (remember that I had originally purchased a "life-time office license). After all these written, and all comments by precious YOU, they (Microsoft) DO NOT CARE about this AT ALL.

    What can we say? They continue to milk us (our money) and customer complaints are nothing they take into account!..

    ++ It took about 10 to 15 min.s to reach a call center agent to talk to... So ANNOYING!...

    Biltor Ulucay

    Microsoft damaged user #!@

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