Office Home and Student 2019 for Mac not functioning anymore as of today: Forced to buy a new license??? Unethical!!!

Anonymous
2023-11-20T15:39:33+00:00

Hi,

As of this morning I have found my legal/registered Microsoft Office Home and Student 2019 (1 Mac) applications (Excel, Word, Powerpoint) do not function properly...

I have searched for similar problems on Microsoft community (found some & then applied all!). Also called "microsoft support" 3 times to look for an answer/solution.

As recommended, after all "Office app removals" (@Apple and Microsoft web sites)+ "license removal tool running" + "Re-installing of Office 2019", they still do not work/function. After the Office package re-install when I try to open an app it says "No license found for my account", although my purchase of Office 2019 can be seen in Microsoft Account (i.e. MS knows that I have legally bought it several years ago)...

Last support center guy told me that "Office 2019 support of MS ended as of Oct'23 -p.s. I confirmed it later-" recommended me "to buy a new license"!... I had bought my license for "LIFETIME". Now, they say "BUY A NEW ONE, just after 3 years!", adding that there is no other address that I can tell about this problem/my complaint (p.s. Live Chat did not work either today)...

Don't want to say bad words to Microsoft after such an ETHICALLY INCORRECT response; so any help of community much appreciated... Thanks.

Biltor Ulucay

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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Jim G 134.1K Reputation points MVP
2023-11-22T19:06:30+00:00

I think the problem results from AutoUpdate installing a wrong version of Office for your license. You would have to remove the wrong version first:

Uninstall Office for Mac - Microsoft Support

Then, install the correct version, which is 16.78.3 which you can download from this link

Office suite (with Teams)

Please use the Help menu and choose Check for Updates. In AutoUpdate uncheck the box to automatically keep office up to date. 16.78.3 is the final version of Office 2019.

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  1. Anonymous
    2024-03-16T02:57:27+00:00

    Hi Biltor,

    Was your problem settled? I had exactly same issue as yours. I called customer service for help but they could not provide me a solution and tell me to buy new license or to degrade my Mac system. Are you in any community where I can join to help me out from ‘unethical sale’

    Ellen

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