Office Home and Student 2019 for Mac not functioning anymore as of today: Forced to buy a new license??? Unethical!!!

Anonymous
2023-11-20T15:39:33+00:00

Hi,

As of this morning I have found my legal/registered Microsoft Office Home and Student 2019 (1 Mac) applications (Excel, Word, Powerpoint) do not function properly...

I have searched for similar problems on Microsoft community (found some & then applied all!). Also called "microsoft support" 3 times to look for an answer/solution.

As recommended, after all "Office app removals" (@Apple and Microsoft web sites)+ "license removal tool running" + "Re-installing of Office 2019", they still do not work/function. After the Office package re-install when I try to open an app it says "No license found for my account", although my purchase of Office 2019 can be seen in Microsoft Account (i.e. MS knows that I have legally bought it several years ago)...

Last support center guy told me that "Office 2019 support of MS ended as of Oct'23 -p.s. I confirmed it later-" recommended me "to buy a new license"!... I had bought my license for "LIFETIME". Now, they say "BUY A NEW ONE, just after 3 years!", adding that there is no other address that I can tell about this problem/my complaint (p.s. Live Chat did not work either today)...

Don't want to say bad words to Microsoft after such an ETHICALLY INCORRECT response; so any help of community much appreciated... Thanks.

Biltor Ulucay

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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Answer accepted by question author
Jim G 134.1K Reputation points MVP
2023-11-22T19:06:30+00:00

I think the problem results from AutoUpdate installing a wrong version of Office for your license. You would have to remove the wrong version first:

Uninstall Office for Mac - Microsoft Support

Then, install the correct version, which is 16.78.3 which you can download from this link

Office suite (with Teams)

Please use the Help menu and choose Check for Updates. In AutoUpdate uncheck the box to automatically keep office up to date. 16.78.3 is the final version of Office 2019.

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  1. Anonymous
    2024-06-02T16:42:58+00:00

    I totally agree! how can they get away with this???? forcing us to upgrade and trying to get everyone into a subscription-based model is not only unethical, it's illegal. I think there should be a class action lawsuit against microsoft for this obvious money-grab. gross.

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  2. Anonymous
    2024-04-25T17:54:01+00:00

    Michael,

    Yes, I don’t want to cave but I tried Numbers, and I do not have enough time to transfer all my documents to it, nor learn how to use it. They are charging way too much to justify buying into it. I wonder what companies are doing that use it on many desktops? Do you have to buy the same license for every user? That would be very expensive.

    So stuck, but at least we know what the problem is now, I did think it was my computer, but not anymore.

    Thanks for your input!

    Sue

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  3. Anonymous
    2024-04-25T12:35:28+00:00

    Hi Michael, I’m still using Office 2019 but I am pulling my hair out. It seems it has a big brick on it, and I’m sure that is what they want to force me in to buying their monthly/annual plan. I took the largest spread sheet that I used daily, and removed all extra tabs, colors, and moved formulas within the documents pages to another spreadsheet. I also found the Activity Monitor on my computer so I can check my memory isn’t being consumed with opened programs, and clear my cache daily. I am able to crawl through my work to get things done but obviously there is no way out without buying into their program, or buy the newer version which will be probably considered outdated next year. I’m stuck….now I need to find out if I do buy into their monthly paid software, do I need to remove my old one?

    I think we are left with no other choice but to buy into their program or find something else to use, which is not possible, I like you, have everything on excel, and I have worked with it for as long as it existed.

    Sue

    Hi Sue,

    I am in the same state as you. Only for me, I am pulling my hair out about using Outlook. Most of my Excel sheets I have been able to make work in Numbers, but Numbers is not Excel and Apple Mail is not Outlook. I wish Apple's software designers would do a better job. The Mac hardware is better than Windows but Mail and Numbers are not better. They are nowhere as close to Office for Mac as they should be. They should be better.

    I am not going to buy something that bills me monthly. I am not going to buy from a company that goes back on their word either.

    Regards,

    ..michael..

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  4. Anonymous
    2024-04-25T11:55:54+00:00

    Hi Michael, I’m still using Office 2019 but I am pulling my hair out. It seems it has a big brick on it, and I’m sure that is what they want to force me in to buying their monthly/annual plan. I took the largest spread sheet that I used daily, and removed all extra tabs, colors, and moved formulas within the documents pages to another spreadsheet. I also found the Activity Monitor on my computer so I can check my memory isn’t being consumed with opened programs, and clear my cache daily. I am able to crawl through my work to get things done but obviously there is no way out without buying into their program, or buy the newer version which will be probably considered outdated next year. I’m stuck….now I need to find out if I do buy into their monthly paid software, do I need to remove my old one?

    I think we are left with no other choice but to buy into their program or find something else to use, which is not possible, I like you, have everything on excel, and I have worked with it for as long as it existed.

    Sue

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