SharePoint on iPad not working

Anonymous
2023-10-12T13:51:37+00:00

Hi

hoping someone can help with this weird issue, several of my staff are complaining about the SharePoint app not working.

when they open the app they get a message that says "Get the OneDrive App" but obviously they use the SharePoint app so why are they getting this message ?

Microsoft 365 and Office | SharePoint | For education | iOS

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  1. Anonymous
    2023-10-12T15:39:28+00:00

    Dear 731,

    Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

    May I know if you would get the message while opening a file or opening the application? Did all users have the same message on their side?

    Hope you keep safe and healthy always.

    Sincerely,

    Sean | Microsoft Community Moderator

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  2. Anonymous
    2023-10-12T16:41:16+00:00

    Hello, thanks for your reply.

    this was reported by multiple users and happens when they open the app, when they open a link to a word file it works fine as it opens the word app but opening the sharepoint app they just get this weird OneDrive message.

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  3. Anonymous
    2023-10-31T18:14:20+00:00

    Dear 731,

    Thanks for your reply and we appreciate your time and effort to test this issue on your side.

    Since we couldn't repro the same issue with our test devices. We are afraid that in order to address this issue, it may be necessary to investigate the environment on your end. As forum support, we do not have sufficient permissions and resources to perform an investigation directly. Therefore, we sincerely recommend that you contact your Microsoft 365 administrator and follow the steps outlined in this article to create a support ticket and contact Online Support.

    The support team at Online Support has higher permissions than us and can remotely examine the situation on your end, gather more resources, and assist you with troubleshooting. This will be a more efficient way to address your concerns.

    For your reference, here is a helpful article on how to locate your Microsoft 365 admin.

    How do I find my Microsoft 365 admin?

    Thank you for your understanding and cooperation! Have a great day.

    Sincerely,

    Sean | Microsoft Community Moderator

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