PDF links to SharePoint files not working on iPhone.

Anonymous
2023-10-24T09:21:22+00:00

My school is sending home newsletters in the form of PDFs. These PDFs are hosted on a SharePoint site. The PDF Newsletters have links to other PDFs that are also hosted on the same SharePoint site. All of the links are set to "anyone can open". The issue is that when parents open the newsletters from their iPhone, it asks them to log into a Microsoft account. This doesn't happen if the newsletter is opened from any other device. Many of our parents use iPhone, so I'm looking for a solution.

Microsoft 365 and Office | SharePoint | For education | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-24T11:13:32+00:00

    Dear Chinua Mosley

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and to my knowledge, the behavior observing when opening the Anyone with this links in the PDF's is strange because the same links are able to open without any sign-in prompt when opening in the other OS devices.

    Since it happens only with iPhone devices, I believe the problem needs to be further checked by the related development team by collecting the logs. I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the logs.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

    Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to collect and investigate the logs, and to get the fast and better assistance we requested for it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

    Was this answer helpful?

    0 comments