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My OneDrive is not syncing with Mac OS Sonoma.
I am getting the "you must restart OneDrive to continue syncing this location" message.
File access and copying are not working. The Finder hangs on "preparing to copy…" The copy never happens and I have lost access on the Mac to all of my OneDrive files. I can see them. They are one the OneDrive server. But, on the Mac I cannot open the file, download or copy to another location.
As all of my work is in the OneDrive Folder, I am frozen out of all of my files.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thany you but as I have already said I cannot click on the settings icon, it is greyed out and will not work.
If I right click on the Onedrive icon a window appear showing Preferences, Send Feedback, Get Help, Pause Sync, Quite Onedrive.
The Quit Onedrive option does not work, it is greyed out so I cannot click on it!!
Any other ideas?
Thanks
Steve B
Thanks.
I also have struggled with this issue for days now. I tried everything recommended in this and other threads I found but nothing prevented the "you must restart Onedrive..." warning from coming back, and the same behaviors I see others have had here.
As a last move I decided to reset Onedrive using the terminal command and "unlink this mac" then signed back in using all default settings.
This now has stopped the erratic behavior and has kept the "you must restart.." banner away.
I can now see all my files through Finder and work with them.
Unfortunately this puts my Onedrive folder (over 500GB) on my root HD for my Mac Studio M2 2023 which is annoyingly only 500GB. So I have no choice but to use the Files on Demand feature of Onedrive. Even with this turned on I expect to have problems since I work with a lot of image files and of course have other programs on this drive.
I hope Microsoft figures out how to effectively let us use external drives with Onedrive on mac Sonoma, otherwise I will also be moving to another cloud file service.
Hope this insight helps some out there.
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I have the exact same issue after I upgraded to Mac Sonoma 14 (14.1.2). M1 Mac mini. I have been running Onedrive (standalone version) from an external SSD Drive and post upgrade of OS, I started getting the “You must restart OneDrive to continue syncing this location” on the finder window. I have resolved the issue by moving the Onedrive folder to Mac internal SSD vs. external SSD.
Steps taken
this has resolved the issue for me.
It seems Sonoma is not able to run Onedrive application from an external drive. Even when I selected the external drive for Onedrive location as part of installation, the Onedrive folder got created in my external SSD is an alias to a internal "Onedrive - Personal" folder from Mac SSD. The fix has to come from Microsoft as most users use the external drive with a larger capacity to keep files on the disk.
hope this is helpful