One Drive Not Working with Mac OS 14 Sonoma

Anonymous
2023-10-04T00:57:14+00:00

My OneDrive is not syncing with Mac OS Sonoma.

I am getting the "you must restart OneDrive to continue syncing this location" message.

File access and copying are not working. The Finder hangs on "preparing to copy…" The copy never happens and I have lost access on the Mac to all of my OneDrive files. I can see them. They are one the OneDrive server. But, on the Mac I cannot open the file, download or copy to another location.

As all of my work is in the OneDrive Folder, I am frozen out of all of my files.

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-10-04T02:59:19+00:00

    Hello Roregan! I'm Gunasekar and I'd be happy to help you with your question.

    I understand that you are having trouble syncing OneDrive on your MAC OS 14.

    Do you get any error code or message when syncing the files on your OneDrive MAC?

    You could try the following suggestions below to restart the sync again.

    To reset OneDrive on a Mac: -

    a) Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)

    b) Find OneDrive in your Applications folder.

    c) Right-click OneDrive and select Show Package Contents.

    d) Browse to the Contents > Resources folder.

    e) Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

    f) Start OneDrive and finish the setup process

    Here's the related article for your reference:

    https://support.microsoft.com/help/af3012d7-13ec-4ac9-bbb1-ebcd2a0cd756

    -You can also follow the additional troubleshooting steps provided in the article above and check the results.

    I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

    Best regards,

    Gunasekar N

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