Unable to use Microsoft To Do list on my Mac.

Hi HSS-23

Thank you for posting on the Microsoft Community forum. I hope you're doing well.

I'm sorry to hear that you're having trouble using Microsoft To Do on your Mac. Let's work together to find a solution.

Firstly, it's important to note that Microsoft To Do is compatible with macOS 10.13 or later. So, please ensure that your Mac meets this requirement.

If your Mac meets the requirement, then the issue could be related to the version of Microsoft To Do that you have installed. Please ensure that you have the latest version of Microsoft To Do installed on your Mac. You can check for updates by opening the App Store on your Mac and clicking on the "Updates" tab.

If you have the latest version of Microsoft To Do installed and the issue persists, then it could be related to a corrupted installation. In this case, I would recommend completely uninstalling Microsoft To Do from your Mac and then reinstalling it. To do this, please follow these steps:

1. Quit Microsoft To Do if it's currently running.
2. Drag the Microsoft To Do app from the Applications folder to the Trash.
3. Empty the Trash.
4. Restart your Mac.
5. Download the latest version of Microsoft To Do from the App Store.
6. Install Microsoft To Do and try using it again.

If the issue still persists after following these steps, please let me know and we can explore other solutions.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

Hi Reynaldo,

Thanks for the note. If you see my original post, it says I have the latest Mac and todo list version. I had uninstalled and re-installed multiple times too and still didn't work. Is there anything else that I can do since whatever you mentioned I have already done that.

Thanks

Harmeet

Hi HSS-23,

Thanks for getting back.

I understand that the problem is still not resolved.

To further isolate, may I know if you have a Microsoft 365 subscription?

And may I know what account you are using on Microsoft To do app? Is it a personal acount or a work account?

Sincerely

ReynaldoB

Microsoft Community Forum Moderator

I do have a MS 365 subscription. To do app is on a personal account.

Hi HSS-23

Thanks for getting back.

To further assist you, I would suggest that you try these troubleshooting steps.

1. Check if there are any updates available for Microsoft To Do and install them.
2. Clear the cache and cookies of your web browser and try accessing Microsoft To Do again.
3. Uninstall Microsoft To Do and reinstall it from the Mac App Store.
4. Try using Microsoft To Do on a different web browser or device to see if the issue persists.

If none of these steps work, please let me know and we can explore other options.

Sincerely

ReynaldoB

Microsoft Community Forum Moderator