Unable to use Microsoft To Do list on my Mac.

Anonymous
2023-09-21T17:10:53+00:00

Mac version : Ventura 13.5.2

To List version : 2.102

Unable to use todo list on Mac. Have tried installing and re-installing multiple times, didn't help. Cannot do any action,

  1. Type in a task and hit enter nothing happens
  2. Goto setting and account, nothing happens
Microsoft 365 and Office | Microsoft To Do | Other

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  1. Anonymous
    2023-09-25T03:27:44+00:00

    Hi HSS-23,

    Thanks for getting back.

    I understand that the problem is still not resolved.

    To further isolate, may I know if you have a Microsoft 365 subscription?

    And may I know what account you are using on Microsoft To do app? Is it a personal acount or a work account?

    Sincerely

    ReynaldoB

    Microsoft Community Forum Moderator

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  2. Anonymous
    2023-09-23T00:12:33+00:00

    Hi Reynaldo,

    Thanks for the note. If you see my original post, it says I have the latest Mac and todo list version. I had uninstalled and re-installed multiple times too and still didn't work. Is there anything else that I can do since whatever you mentioned I have already done that.

    Thanks

    Harmeet

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  3. Anonymous
    2023-09-22T23:57:17+00:00

    Hi HSS-23

    Thank you for posting on the Microsoft Community forum. I hope you're doing well.

    I'm sorry to hear that you're having trouble using Microsoft To Do on your Mac. Let's work together to find a solution.

    Firstly, it's important to note that Microsoft To Do is compatible with macOS 10.13 or later. So, please ensure that your Mac meets this requirement.

    If your Mac meets the requirement, then the issue could be related to the version of Microsoft To Do that you have installed. Please ensure that you have the latest version of Microsoft To Do installed on your Mac. You can check for updates by opening the App Store on your Mac and clicking on the "Updates" tab.

    If you have the latest version of Microsoft To Do installed and the issue persists, then it could be related to a corrupted installation. In this case, I would recommend completely uninstalling Microsoft To Do from your Mac and then reinstalling it. To do this, please follow these steps:

    1. Quit Microsoft To Do if it's currently running.
    2. Drag the Microsoft To Do app from the Applications folder to the Trash.
    3. Empty the Trash.
    4. Restart your Mac.
    5. Download the latest version of Microsoft To Do from the App Store.
    6. Install Microsoft To Do and try using it again.

    If the issue still persists after following these steps, please let me know and we can explore other solutions.

    Sincerely

    ReynaldoB

    Microsoft Community Forum Moderator

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