One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-07-21T18:47:22+00:00

    I looked at What's New and saw Scribble; It was enabled in iPad Pencil Settings. I disabled it and AutoFormat Pen deactivated. Problem solved for me! (Solution might help with others?)

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  2. Anonymous
    2023-08-07T13:28:58+00:00

    This has been an issue going on for a long time and Microsoft seem unwilling or unable to sort the issue out.

    I keep seeing the same fix suggestions but not permanent fix.

    Is it not possible for Microsoft to admit that is a big issue here and the get the problem sorted.

    It is extremely frustration for us iPad/Pencil OneNote users.

    Please can you address this issue responsibly.

    And I have used the feedback option already

    Males me long to be able to use Notability but unfortunatley we are an MS Enterprise customer.

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  3. Anonymous
    2023-08-08T01:48:11+00:00

    Dear Kay,

    If the suggestions above doesn't work in your environment, I'm afraid that the issue in your environment needs to be further investigated by our related team.

    As you are using a Microsoft 365 enterprise subscription, I suggest you contact the administrator if you aren't the administrator and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket or use the phone support as soon as possible so that they can help you fix the issue at their side directly.

    The administrator is always the first person who subscribes the Microsoft 365 business subscription or the IT administrator in your organization.

    About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Sorry for that we may have limited resources contacting our related team at our side.

    Thanks for your understanding and effort again.

    Sincerely

    Cliff | Microsoft Community Moderator

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  4. Anonymous
    2023-08-08T08:51:52+00:00

    Completely agree. I am fed up seeing weak responses from Microsoft asking us to try out fixes that have already been shown not to work. Microsoft are not taking this serious enough, it has been going on for far too long. I can see updates coming through for OneNote on the iPad but this bug is still not fixed - and I have tried the advice and fixes(sic!) in previous posts.

    I'm now looking for alternatives to OneNote on iPad as it's just too frustrating to use with this bug.

    Can anyone recommend an alternative?

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  5. Anonymous
    2023-08-09T00:07:13+00:00

    Dear John,

    Sorry for the confusion and inconvenience.

    As similar issues may have different root causes and the suggestions listed above may not be applied to the issues in your environment, please contact the administrator if you aren't the administrator and let him open a support ticket to our related team so that they can follow up on the specific issue with you and help you fix it as soon as possible.

    Thanks for your understanding and effort again.

    Sincerely

    Cliff | Microsoft Community Moderator

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