One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-05-05T06:15:10+00:00

    Dear Albin,

    Sorry for the confusion and thanks for your effort to share the suggestions here.

    As the issue persists in some users' environments after they update the iOS operating system, I'm afraid that the next step may be to involve some logs for our related team to be further analyzed to find the root causes.

    Opening a support ticket may be a direct way to fix the issues in their environments as soon as possible.

    Our category may have limited resources on further investigating the related logs on iPad.

    Thanks for your understanding and have a nice day!

    Sincerely

    Cliff | Microsoft Community Moderator

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  2. Anonymous
    2023-05-06T15:40:46+00:00

    I have the same issue too. iPad Pro 2nd Gen with 1st Gen apple pencil.

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  3. Anonymous
    2023-05-08T13:53:12+00:00

    Dear William,

    Sorry for the inconvenience the issue caused in your environment.

    I suggest you first check Albin's suggestion above to see if the issue goes away after you sync all notebooks. If no, please contact the administrator in your company if you aren't the administrator and let him open a support ticket to our related team as soon as possible so that they can help you fix the issue in your environment directly.

    Thanks for your effort and time!

    Sincerely

    Cliff | Microsoft Community Moderator

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  4. Anonymous
    2023-05-14T09:25:51+00:00

    Hi, how did you sync your notebooks on the iPad? I have auto sync already on, and can’t see how to manually refresh - if that’s what’s needed.

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  5. Anonymous
    2023-05-14T16:10:50+00:00

    my issue is also same kind of issue details I have mention in below link -

    https://answers.microsoft.com/en-us/msoffice/forum/all/issue-with-onenote-appp-on-ipad/1bda9670-69b3-485f-ae52-ff2e6829f23f

    Please check my versions below -

    IPAD OS upgraded to 16.4.1

    ONENOTE Version 16.72.2

    Both are latest version .

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