One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-04-13T18:02:12+00:00

    Update to iOS 16.4.1 has solved my exact problem.

    Thanks.

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  2. Anonymous
    2023-04-14T03:45:37+00:00

    Updating to iOS 16.4.1 solves the problem, Thanks.

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  3. Anonymous
    2023-04-14T19:49:12+00:00

    Upgrading to iOS 16.4.1 did not solve the issue for me.

    Even turning off scribble doesn’t work effectively. In trying to select a pencil colour I am repeatedly fighting against OneNote trying to force text mode on.

    My reproduction steps would even be as simple as opening any page typing in a header, then starting to use an Apple Pencil 2 on the page.

    If I change to the lasso tool first, then select a pencil colour I have more success but it is temporary and text mode will always try and force itself on.

    My device is an iPad Pro 3rd generation.

    This bug really does render OneNote unusable for pencil note taking.

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  4. Anonymous
    2023-04-14T22:22:40+00:00

    Dear Matthew,

    Thanks for sharing the experience here.

    As updating the operating system to the latest one doesn't solve the issue in your environment, I suggest you contact the administrator in your company or organization and let him open a support ticket to our related team as soon as possible by the steps in the following article.

    Get support - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Sorry for that our category may have limited resources on further fixing the issue from our side.

    Thanks for your understanding and have a nice day!

    Sincerely,

    Cliff | Microsoft Community Moderator

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  5. Anonymous
    2023-04-20T00:35:55+00:00

    Hi

    I'm still struggling with the same issue.

    I noticed that this happens almost every time I paste a screenshot.

    Kindly look into this matter and resolve the issue.

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    1 person found this answer helpful.
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