One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-04-30T17:35:33+00:00

    Upgrading to iOS 16.4.1 did not solve the issue for me.

    Even turning off scribble doesn’t work effectively. In trying to select a pencil colour I am repeatedly fighting against OneNote trying to force text mode on.

    My reproduction steps would even be as simple as opening any page typing in a header, then starting to use an Apple Pencil 2 on the page.

    If I change to the lasso tool first, then select a pencil colour I have more success but it is temporary and text mode will always try and force itself on.

    My device is an iPad Pro 3rd generation.

    This bug really does render OneNote unusable for pencil note taking.

    I have the same issue. I am using an iPad Air 5 and I updated to 16.4.1 and turned off Scribble but every time I want to switch to the eraser or a different colour pencil, it switches to Text mode.

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  2. Anonymous
    2023-04-20T00:35:55+00:00

    Hi

    I'm still struggling with the same issue.

    I noticed that this happens almost every time I paste a screenshot.

    Kindly look into this matter and resolve the issue.

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  3. Anonymous
    2023-04-13T16:26:17+00:00

    Dear Dr. Mallapu,

    Thanks for your updates and letting us know the current situation in your environment.

    It may take some time for the related team to see the issue details for further investigation.

    If the issue is urgent and you aren't the administrator in your environment, you can also contact the administrator in your company or organization and let him open a support ticket to our related team as well by the steps in the following article.

    Get support - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Sorry for that our category may have limited resources on further fixing the issue from our side.

    Thanks for your understanding and have a nice day!

    Sincerely,

    Cliff | Microsoft Community Moderator

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  4. Anonymous
    2023-04-12T15:05:32+00:00

    Dear All,

    Please first check whether you have updated the version number of the iOS to 16.4.1. If no, I suggest you update the version number , restart the iPad and then open the OneNote app to see whether the issue goes away in your environments.

    If the issue persists in your environments, I suggest you use the built-in Feedback option to report the issue to our related team as soon as possible.

    You can report the issue with the issue description together there.

    Thanks for your effort and time!

    Sincerely,

    Cliff | Microsoft Community Moderator

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  5. Anonymous
    2023-04-08T08:48:30+00:00

    Dear Shayna,

    I suggest you first turn off both Draw Mode and Text Mode, reset the OneNote app via the steps in Reset Microsoft OneNote between users on a shared iPad or iPhone - Microsoft Support, restart the iPad and then re-open the OneNote app on your iPad, enable Draw Mode to see if the issue goes away in your environment.

    Welcome to share any updates when you have time if you need further help on this issue.

    Thanks for your effort and time.

    Sincerely,

    Cliff | Microsoft Community Moderator

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