One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-04-08T09:54:20+00:00

    I am facing the same problem, it is an issue due to update version16.72.

    For urgent, I found that we can use the drawing pencil temporarily by turning the "Scribble" option off in Apple Pencil Setting, though the keyboard will pop up every time when switching between tools.

    Hope they fix this issue soon.

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  2. Anonymous
    2023-04-08T09:52:51+00:00

    Just letting you know it is jumping from all tools to the Text Mode (from ‘lasso’ and from ‘add space’). The only way I seem to get around it is by pressing whatever I am trying to do VIA the pencil that is drawing to text. Eg. If i want to use the black pen, it will switch automatically to text mode, but if i press the drawing to text pencil it will eventually stay on black pen, after a few tries (until I switch to another colour, or press lasso or add space - then it will continuously switch back to text mode).

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  3. Anonymous
    2023-04-08T09:30:26+00:00

    Hi Cliff

    Thanks for your suggestion - unfortunately this did not solve my issue.

    Do you have any other troubleshooting tips? This is urgent for me as I use OneNote A LOT for uni and it is drastically impacting the time is taking me to complete work.

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  4. Anonymous
    2023-04-14T19:49:12+00:00

    Upgrading to iOS 16.4.1 did not solve the issue for me.

    Even turning off scribble doesn’t work effectively. In trying to select a pencil colour I am repeatedly fighting against OneNote trying to force text mode on.

    My reproduction steps would even be as simple as opening any page typing in a header, then starting to use an Apple Pencil 2 on the page.

    If I change to the lasso tool first, then select a pencil colour I have more success but it is temporary and text mode will always try and force itself on.

    My device is an iPad Pro 3rd generation.

    This bug really does render OneNote unusable for pencil note taking.

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  5. Anonymous
    2023-04-10T15:10:13+00:00

    Dear All,

    Thanks for your updates and kindness.

    After some tests, I can reproduce the issue now in our environment. AS the issue may be related to the version number of the OneNote app on iPad and may need to involve our related team to be fixed directly, I kindly suggest you use the built-in Feedback option to report the issue to our related team as soon as possible so that they can be aware of the issue for further investigation.

    @Phone, thanks for sharing the suggestion and idea here.

    Sorry for that our category may have limited resources on fixing the issue from our side.

    Thanks for your understanding and have a nice day!

    Sincerely,

    Cliff | Microsoft Community Moderator

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