Error: The last time you opened BasicSimple.dotx, it caused a serious error

Anonymous
2023-01-28T14:48:37+00:00

When I am typing in Word, I will hover the mouse over the toolbar and spin the wheel and as it goes back to the right toolbar (Home for example from view) I get this error: Error: "The last time you opened BasicSimple.dotx, it caused a serious error. Do you still want to open it?"

I do not understand why it keep popping up only when i spin the scroll wheel when i am trying to switch between toolbar menus. Any advice?

Moderator's note: BasicSimple.dotx is a built-in [Quick] Style Set.

[Quick] Style Sets and Word Themes in Microsoft Word

[Quick] Style Sets

Microsoft 365 and Office | Word | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2023-07-24T15:55:25+00:00

Can you please give me a step by step description of what you did. I am the one who created this thread and so far nothing I have tried or seen here has worked. I still get the same error.

Hi sidscrat,

Your Normal.dotm file should be at this locaition: C:\UserName\AppData\Roaming\Microsoft\Templates.

Rename Normal.dotm to Normal.dotm_old or something similar. After that, restart the computer.

That process seemed to fix the issue for some of us.

James

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  1. Anonymous
    2023-02-14T07:30:47+00:00

    Yes I mentioned the wheel in my original post. I did what you instructed here but it still does it so I restored the registry.

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  2. Anonymous
    2023-02-14T19:22:30+00:00

    Did restoring the registry help? We are running into this issue on one of our computers now too.

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  3. Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
    2023-02-14T19:40:18+00:00

    Yes I mentioned the wheel in my original post. I did what you instructed here but it still does it so I restored the registry.

    What does "restored the registry" mean, specifically?

    Generally, it is safer to leave the Windows registry alone, unless you are following exact steps to make edits.

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  4. Anonymous
    2023-02-14T19:50:46+00:00

    Yes I know the registry is a delicate thing but your instructions for the COM Add-ins required backing up and then deleting the registry keys listed below. When it did not solve the problem I restored it. So no change has been made.

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