Error: The last time you opened BasicSimple.dotx, it caused a serious error

Anonymous
2023-01-28T14:48:37+00:00

When I am typing in Word, I will hover the mouse over the toolbar and spin the wheel and as it goes back to the right toolbar (Home for example from view) I get this error: Error: "The last time you opened BasicSimple.dotx, it caused a serious error. Do you still want to open it?"

I do not understand why it keep popping up only when i spin the scroll wheel when i am trying to switch between toolbar menus. Any advice?

Moderator's note: BasicSimple.dotx is a built-in [Quick] Style Set.

[Quick] Style Sets and Word Themes in Microsoft Word

[Quick] Style Sets

Microsoft 365 and Office | Word | For business | Windows

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Anonymous
2023-07-24T15:55:25+00:00

Can you please give me a step by step description of what you did. I am the one who created this thread and so far nothing I have tried or seen here has worked. I still get the same error.

Hi sidscrat,

Your Normal.dotm file should be at this locaition: C:\UserName\AppData\Roaming\Microsoft\Templates.

Rename Normal.dotm to Normal.dotm_old or something similar. After that, restart the computer.

That process seemed to fix the issue for some of us.

James

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  1. Anonymous
    2023-04-13T03:29:58+00:00

    I am no longer seeing this behaviour. Haven't changed a thing since I posted and tried to fix the problem myself based on this thread and other suggested fixes I found at the time. If an update has been installed to fix the issue, I'll never know.

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  2. Anonymous
    2023-04-11T22:39:07+00:00

    Not yet. I am still having the issue but mine is in Word only and only happens when I scroll across the top going from toolbar to toolbar. I have to assume it is an issue that happened on an Office 365 update and until they issue a correction it will continue.

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  3. Anonymous
    2023-04-11T20:23:31+00:00

    Hello,

    It's now April 2023, and I am having the exact same problem identified above. It occurs any time I want to select the design tab to customize something for any document at any location, local or SharePoint. I have done all the previous steps, and still am getting the errors pop up.

    Any new ideas, please?

    Amy

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  4. Anonymous
    2023-03-03T05:49:39+00:00

    Yes I do. This must have something to do with an update and will go away when they do one to fix the issue. `

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