I'm getting the error message "stock images service failed, please try again" when trying to insert a stock image.

Anonymous
2023-04-12T17:22:28+00:00

This is similar with 3-D models. I've already tried doing an online repair, re-installing, ensuring all privacy boxes to download online content are ticked. Can anyone assist with how this can be fixed?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2023-04-20T13:58:21+00:00

Hi everyone, a Microsoft Engineer has been in touch. The issue was a default internet setting that was checked preventing me accessing stock images.

Solution:

  1. Open "internet properties" in the start menu.
  2. navigate to the "advanced" tab and scroll down to "Security".
  3. uncheck the box "Do not save encrypted pages to disk"

That worked for me. Hope it helps.

Jay

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  1. Anonymous
    2024-01-31T12:44:58+00:00

    I have internet options, but there are only two tabs: "general" and "content"

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  2. Anonymous
    2024-01-31T12:53:35+00:00

    Permissions, probably Group Policy preventing access.

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  3. Anonymous
    2024-01-31T13:21:43+00:00

    Other users in my company, don't have this problem.

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  4. Anonymous
    2024-01-31T14:35:57+00:00

    With the images or accessing Internet Options?

    Best that you take that up with your [IT] support provider.

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