I'm getting the error message "stock images service failed, please try again" when trying to insert a stock image.

Anonymous

This is similar with 3-D models. I've already tried doing an online repair, re-installing, ensuring all privacy boxes to download online content are ticked. Can anyone assist with how this can be fixed?

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Anonymous

Hi everyone, a Microsoft Engineer has been in touch. The issue was a default internet setting that was checked preventing me accessing stock images.

Solution:

Open "internet properties" in the start menu.
navigate to the "advanced" tab and scroll down to "Security".
uncheck the box "Do not save encrypted pages to disk"

That worked for me. Hope it helps.

Jay

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42 additional answers

Anonymous

2023-10-13T05:07:47+00:00
1. What is the version and edition of your PowerPoint app? Go to File > Account > Product info (ex. Microsoft 365 for Business). A: Microsoft® PowerPoint® for Microsoft 365 MSO (Version 2309 Build 16.0.16827.20166) 64-bit
2. When did the issue start? A: Today
3. Is this happening to a new blank presentation? A: Yes - all user encountered the issue
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Anonymous

2023-10-06T19:18:47+00:00

Dank voor de tip, echter bij mij is dat vinkje al verwijderd. Het is dus nog niet opgelost.
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Anonymous

2023-09-23T06:47:32+00:00

Thanks, worked for me
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Anonymous

2023-07-28T16:39:37+00:00

Amazing! Thank you.
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