How can I fix a sharepoint excel file that opens in gibberish to normal text?

Anonymous
2023-01-17T12:59:35+00:00

We are using shared reports from a sharepoint having the convenience of accessing these reports via browser. But a few days ago, certain users are having problems with these reports, because when they access them, they see gibberish rather than normal text. This does not happen when its opened on the desktop app, only when its opened on the browser.

How can I fix this?

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2023-02-15T21:38:57+00:00

    Is there any update on this? We are now receiving the same issue in my company as well.

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  2. Anonymous
    2023-02-14T16:06:51+00:00

    We also have a user who is experiencing this problem.
    Could you let me know if there is a fix to this?

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  3. Anonymous
    2023-02-14T00:55:38+00:00

    I have an user with this problem for the last couple weeks. Has there been a permanent solution found yet?

    Thank you

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  4. Anonymous
    2023-02-12T21:29:13+00:00

    @Snow Lu how about Microsoft just give all users upgraded licenses since your current product isn't meeting the low bar of users getting what their companies are paying for? You could say that legally speaking the product is not currently fit for purpose which if not rectified could be taken to the consumer tribunal here in New Zealand. Its ridiculous that the update wasn't just rolled back to remove the workflow breaking bug.

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  5. Anonymous
    2023-02-10T09:57:04+00:00

    Follow steps in this article and try to create a support ticket to contact Online Support.

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