Insert online pictures is not working. Does anyone have any ideas to fix my issues? (Word, Excel and PowerPoint)

I'm having the same problem and reported it to Microsoft via the feedback link you posted. Assuming it is a Microsoft server issue, is there anything I can do to my local machine (that I haven't already tried) or do I just have to wait until Microsoft fixes the faulty server?

(For the record, I went through the repair process, checked my privacy settings, and even emptied out cache, cookies, and temp dir - nothing helped.)

thanks!

Ruth

I actually got Microsoft online and remoted into the system. A new user profile had to be created.

I will give that a try - I also have a new update that wants to run so I will do that first. If it still isn't working then I will bug microsoft.

Also, just a point of clarification, one person (I think SantaFe Vet) posted a screen shot of their error message showing that there was some kind of server issue. The message I get just says 'Error' and gives the 'Work offline' option.

I have the same setup. This worked for me, also, after I had to re-activate Office 2016 with my original activation key. Thanks!!

Well, I spent 2 hours on chat with the Microsoft peeps today. They took remote control and after messing about for a bit, decided to do a manual un-install and re-install of Office. Unfortunately, this did not work.

I am scheduled for an escalation callback tomorrow, so we'll see how it goes. I will mention the new user profile possible fix when I talk to them.

FYI - I'm on Windows 10, running Microsoft Office 2016 Pro.

thanks!

Ruth