Insert online pictures is not working. Does anyone have any ideas to fix my issues? (Word, Excel and PowerPoint)

Anonymous
2023-05-14T16:27:26+00:00

I have tried all online fixes but nothing is working; inetcpl.cpl, uninstalling & reinstalling, advanced options internet explorer & updating microsoft office. It just started giving me this error a couple of days ago.

Microsoft 365 and Office | Word | For home | Other

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  1. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2023-10-04T22:17:04+00:00

    I did do this, and Yes Stefan, IT IS AFFECTING ALL ONLINE IMAGES. I IMMEDIATELY get the error

    [---]

    Here, using a personal subscription, I am able to insert both local and online images in the local version of Word (and also in Word on the web).

    Which specific product are you running?

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  2. Anonymous
    2023-10-05T13:11:49+00:00

    I'm using Microsoft Office 2016. But I also tried buying Microsoft 365 yesterday (just in case my version was outdated.)

    That did not fix the problem. It used to work fine, until about a month ago. I don't know what changed. But I've seen that many people have this issue (when you google "Online pictures get error message."

    I think it may have something to do with my laptop--I'm going to call the Geek Squad and see if they can diagnose and fix.

    Thanks for your help.

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  3. Anonymous
    2023-10-05T13:35:15+00:00

    I am using office products from our office professional 10 I believe.

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  4. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2023-10-05T14:35:08+00:00

    I am using office products from our office professional 10 I believe.

    Office 2010? It's been a while since I used that product. In Word, do you see an Account option on the File tab?

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  5. Anonymous
    2023-10-05T16:08:54+00:00

    Yes, I do. I have checked it and I am signed in.

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