Insert online pictures is not working. Does anyone have any ideas to fix my issues? (Word, Excel and PowerPoint)

Anonymous
2023-05-14T16:27:26+00:00

I have tried all online fixes but nothing is working; inetcpl.cpl, uninstalling & reinstalling, advanced options internet explorer & updating microsoft office. It just started giving me this error a couple of days ago.

Microsoft 365 and Office | Word | For home | Other

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  1. Anonymous
    2023-11-23T09:26:16+00:00

    Yes, this is what I have been doing. It works well enough but is clumsy compared to the usual couple of clicks.

    That said, it is still good to have a way around the problem so I'm thankful for that.

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  2. Anonymous
    2023-11-23T09:27:34+00:00

    I think you can uncheck the notification box on your original post. Hope this helps.

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  3. Anonymous
    2023-11-23T11:22:32+00:00

    Anna, This same problem happened to me and I took your advice and bam it worked. Thank you so much!

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  4. Anonymous
    2023-12-06T13:16:08+00:00

    I investigated this problem using an HTTP logging tool. The correct (and simplest) way to fix it is to delete your cookies:

    1. Close all Office applications.
    2. In the Start menu (or Control Panel), search for and click Delete cookies or temporary files.
    3. Under Browsing History, click the Delete button.
    4. Untick everything except Cookies.
    5. Click the Delete button.

    Or, if you don't want to delete all your cookies:

    1. Close all Office applications.
    2. In the Start menu (or Control Panel), search for and click Delete cookies or temporary files.
    3. Under Browsing History, click the Settings button.
    4. Click the View files button.
    5. In the Search box, type insertmedia.bing.office. A cookie should be found.
    6. Press Delete to delete the cookie.

    If you're interested in the root cause, I found that Office was making requests to https://insertmedia.bing.office.net/odc/insertmedia that were failing with "HTTP Error 400. The size of the request headers is too long." which is commonly caused by a corrupt cookie.

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  5. Anonymous
    2023-12-06T13:41:10+00:00

    Perfect! I went back to my old account and tried this and it worked like a charm.

    Thanks so much for finding the root cause!!!

    Ruth

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