Insert online pictures is not working. Does anyone have any ideas to fix my issues? (Word, Excel and PowerPoint)

I had the same problem (Windows 10, Office Pro 2016) and finally got it solved after 3 1/2 hours on chat and phone with Microsoft Support.

The fix was to create a new user profile (just like what JimR had to do).

Of course, this generated a whole other set of problems, but they are readily fixable, just time consuming.

Hope this works for you!

Ruth

P.S. I had to run a repair on Acrobat to get the PDFMaker reinstalled after Office add-ins couldnt recognize the COM dll.

I have the same setup. This worked for me, also, after I had to re-activate Office 2016 with my original activation key. Thanks!!

I have the exact same issue, but I am not given the option to re-activate Office 2016. It is automatically using my usual Microsoft account, after following JimReynolds_143 suggestion. Could there be problems with the account therefore?

This is really annoying. It used to work fine.

Well, I spent 2 hours on chat with the Microsoft peeps today. They took remote control and after messing about for a bit, decided to do a manual un-install and re-install of Office. Unfortunately, this did not work.

I am scheduled for an escalation callback tomorrow, so we'll see how it goes. I will mention the new user profile possible fix when I talk to them.

FYI - I'm on Windows 10, running Microsoft Office 2016 Pro.

thanks!

Ruth

I have the same setup. This worked for me, also, after I had to re-activate Office 2016 with my original activation key. Thanks!!

I will give that a try - I also have a new update that wants to run so I will do that first. If it still isn't working then I will bug microsoft.

Also, just a point of clarification, one person (I think SantaFe Vet) posted a screen shot of their error message showing that there was some kind of server issue. The message I get just says 'Error' and gives the 'Work offline' option.